How to lodge an insurance claim.

Report the occurrence of a loss or to yourAgent/ Broker/ Insurance Company as soon as possible;

Refer to the policy document to ensure the loss or damage is covered;Complete the claim form truthfully and correctlyto the best of your knowledge;

Support your claim by producing the necessary documents and information relating to the claim;

Cooperate with the insurance company in assessing the magnitude of loss and recovery from the party that may have caused the lossto ensure the claim is settled expeditiously.If the amount offered for settlement by the insurer is different from the amount you expected, the insurer should explain the reason for the difference;In case of undue delay/dissatisfaction in the settlementof claims, contact IRA for intervention;Remember as a policy holder you have a right to be compensated.

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